Stream Max with an HDMI cable

The Max app is the easiest way to stream Max on your TV. Here are some other ways to stream on your TV:

Is there a Max app? To find out if there's a Max app available, go to Supported devices (or check the app store on your TV device).

Stream using an HDMI cable

You can use an HDMI cable to connect your computer, phone, or tablet to your TV.

What you need

An HDMI 2.0+ cable and possibly an adapter
(e.g., iPhone or iPad: Apple Lightning Digital AV Adapter, Mac or iPad Pro: Apple USB-C Digital AV Adapter)
A TV that supports HDCP 2.1+
Standard or Ultimate plan

To stream on your TV

Connect an HDMI cable to your phone, tablet, or computer (an adapter may be needed for your phone or tablet).
Connect the other end of your HDMI cable to your TV.
Open Max on your phone, tablet, or computer and start watching something.

Troubleshooting

Max doesn't appear on TV

Here are some things to try:

Disconnect and reconnect both ends of your HDMI cable. If you're using an adapter, make sure it's securely connected to your HDMI cable.
Try using another HDMI cable.
Try reversing the ends of your HDMI cable.
Try using another HDMI port on your TV.
Make sure your TV is set to the correct HDMI source.

No sound or audio

Here are some things to try:

Try changing the audio source on your TV or audio receiver.
Try using another HDMI port on your TV or receiver.
Try using another HDMI cable.

For more help, go to Max audio issues.

'There's a problem with your device setup' error

Your setup (devices, cables, adapters, and software drivers) must be HDCP 2.1+ compliant in order to stream Max. If your setup isn't HDCP 2.1+ compliant, you'll get an error when you try to stream something.

Choose the device you're using:

TV, phone, or tablet

Here are some things to try:

If you're using a streaming player (e.g., Apple TV), unplug the device, wait a minute, and plug it back in again. Then, open Max and try watching something again.
Disconnect and reconnect both ends of your HDMI cable.
Try using another HDMI cable.
Try reversing the ends of your HDMI cable.
Try using another HDMI port on your TV.
Bypass your receiver or stereo equipment and connect your streaming device directly to your TV.

If you still get the error message, make sure all components of your device setup (including set-top boxes, cables, adapters, TV or monitor, and audio equipment) are HDCP 2.1+ compliant (you'll need HDCP 2.2 to play titles in 4K UHD).

For help with your device, check your device documentation or contact support.

Computer

Here are some things to try:

Check if there's an update available for your browser. To find out how to do this, search the Internet for update + browser name (i.e., 'update Chrome'). For more info, go to Troubleshoot Max.com.
Disable browser plug-ins and add-ons. Then, close and reopen your browser before trying to play video again.
If your computer has multiple monitors, try streaming Max on your primary monitor.
Try using a different browser (Chrome, Firefox, Microsoft Edge, or Safari).

If you still get the error message, make sure your adapters, graphics card, software, drivers, video cables, and monitors are all HDCP 2.1+ compliant.