Change a Samsung-billed subscription
If you subscribed on your Samsung TV, here's what you need to know about changing your Samsung-billed subscription.
Billed through another provider? Go to Manage a Max subscription.
Samsung billing Q&A
- In Max, do one of the following:
- Phone, tablet, or computer: Choose your profile and then Subscription.
- TV device: Choose the Settings icon
and then Subscription.
(Only Adult profiles can manage subscriptions.)
- Find your current base subscription plan.
To change your Samsung-billed plan, go to How do I change my plan?
Need help signing in? Go to Can't sign in.
Here's how to find your next billing date:
- Go to samsungcheckout.com and sign in to your Samsung account.
- From the Purchase History menu, choose Subscriptions.
- Select your Max subscription and take note of your next payment date.
- Your Max subscription continues until you end it.
- Deleting the Max app does not end your subscription.
- End your subscription at least 24 hours before your next billing date to avoid further charges.
Here's how to end your Samsung-billed subscription:
The steps vary by TV model. For steps to end your subscription, go to Samsung's Cancel subscription article.
- Go to samsungcheckout.com and sign in to your Samsung account.
- From the Purchase History menu, choose Subscriptions.
- Find your Max subscription and choose Unsubscribe.
For more help, go to Samsung's Cancel your subscription article.
Once you choose to end your subscription, you should get an email confirmation from Samsung.
You can continue streaming until your subscription expires at the end of your billing period.
You can resubscribe to Max at any time.
- Go to samsungcheckout.com and sign in to your Samsung account.
- Choose Payment Method > Add Payment Method > Credit/Debit Card.
You can change your base plan or billing period on your Samsung TV.
- In Max, choose the Settings icon and then Subscription. Can't sign in?
- Choose Change Your Base Plan.
- Choose a subscription plan and billing period (monthly or yearly).
- Follow the on-screen prompts to change your plan through Samsung.
Once your subscription is updated, you should get an email from Samsung confirming the change.
When will my plan change take effect?
The effective date depends on the change:
- If you change to a lower-priced plan, your plan change will happen on your next billing date.
- If you change to a higher-priced plan, your plan change happens immediately. Samsung will give you a credit for the remaining time on your subscription and apply it to your new plan. Your next billing date will be adjusted once the credit is used.
- If you only change your billing period (monthly or yearly), your change will happen on your next billing date.
