Unexpected Max subscription charge

Depending on your provider, you can choose from 3 subscription plans: Basic with Ads, Standard, and Platinum. Plan pricing varies by provider and country. For pricing info, go to Max.com.

If your subscription charge isn't what you expected, here are some possible reasons:

• Applicable taxes are added to your subscription charge for the country where you started your subscription.
• You may have a different plan or billing period. Which plan do I have?
• Your promotional or discounted period may have ended and you were charged the then-current subscription rate.

If none of these reasons apply and your subscription is billed through WarnerMedia Direct Latin America, please contact us for help (instead of your payment service). If you're billed through another company, contact them for help. Find out who bills you.

If you were charged after canceling your Max subscription, here are some possible reasons:

• You canceled your subscription too close to your auto-renewal date. Some providers may require you to cancel at least 24 hours before your next billing period starts (this varies by billing provider). If you have questions, please contact your billing provider. Find out who bills you.
• Your subscription is still active. To make sure you're not charged again, go to Check if your subscription is active.
• You have multiple accounts and subscriptions. For help finding your accounts, go to Find multiple accounts.

If you didn't subscribe to Max, find the Max charge on your bank statement and find who charged you below:

• An app store (e.g. Apple or Google): Cancel the Max subscription in the app store or contact their customer support for help.
• help.max.com: Take note of the date and charge amount and contact us for help. Be sure to have your payment information handy.

If you're seeing multiple charges each month, you might have multiple accounts (each with an active subscription). For help finding your accounts, go to Find multiple accounts.

Here's how to find who bills you for Max:

1. Do one of the following:
   • Web: Go to max.com/subscription and sign in to your account. Can't sign in?
   • Phone, tablet, or computer: In Max, choose your profile and then Subscription.
   • TV device: In Max, choose the Settings icon and then Subscription.
2. Here you'll find who your subscription is billed through (top of screen).

You can also check your bank statements or ask your internet, mobile, or TV provider if they bill you for Max.

To find out if your Max subscription is still active, choose your billing provider below:

Here's how to find out if you have multiple accounts:

1. Open Max on each device that you use.
2. On each device, do one of the following:
   • Phone, tablet, or computer: Choose your profile and then Account.
   • TV device: Choose the Settings icon and then Account.
3. Take note of your account email.

Did you find more than one account email?