Can't sign in to Max

If you're having trouble signing in to your Max (or HBO Max) account, choose the device you're using below.

Can't access your account email?
If your account email has a typo or you no longer have access to your email address, please contact us.

Choose the device you're using:

You may need to try more than one of these solutions:

Try another device

Try signing in to Max on another supported device (computer or TV).

Reset your password
  1. In Max, choose Sign In, Sign In, and then Forgot Password?
  2. Enter your Max (or HBO Max) account email and then choose Submit. Forgot your account email?
  3. Check your inbox for a Max Password Reset email. This email should arrive within a few minutes.
  4. Open the most recent Password Reset email and choose Reset Your Password.
  5. Enter a new password and then choose Create Password.
    Your new password should be at least 10 characters with no more than 4 repeating characters in a row.
  6. Now, sign in to Max using your account email and new password.
No password reset email?
If you don't get a Max Password Reset email, go to Can't reset password.
Apple: Restore your subscription

If you signed up through Apple, try restoring your subscription. Here's how:

  1. Open the Max app on the Apple device you used to subscribe to Max (or HBO Max).
  2. If you're using an Apple TV, choose Use Your Remote.
  3. On the sign-in screen, choose Restore Purchase.

If we find an active Max subscription in the Apple App Store, we'll sign you into your Max account.

Android or Amazon Fire: Clear cache

Try clearing the Max cache:

Android phone or tablet
  1. On your Android device, go to Settings.
  2. Choose Search and type Max.
  3. Choose Max from the search results.
  4. Choose Storage & cache or Storage.
  5. Choose Clear cache.
  6. Open Max and try signing in again.
Amazon Fire tablet
  1. On your Amazon Fire tablet, go to Settings > App & Games > Manage All Applications.
  2. Choose Max from the list of apps.
  3. Choose Force Stop.
  4. Choose Clear Cache.
  5. Choose Clear Data.
  6. Open Max and try signing in again.
Delete and reinstall Max

Delete the Max app from your phone or tablet and install it again. Then, open Max and try signing in again.

'Your device time is out of sync' error

If you get a 'Your device time is out of sync' error on your phone or tablet, make sure the date and time are correct on your device. For help, go to Google’s Set date & time article or Apple’s iPhone: Change time or iPad: Change time article.

You may need to try more than one of these solutions:

Try another device

Try signing in to Max on another supported device (phone, tablet, or TV).

Reset your password
  1. At max.com, choose Sign In and then Forgot Password?
  2. Enter your Max (or HBO Max) account email and then choose Submit. Forgot your account email?
  3. Check your inbox for a Max Password Reset email. This email should arrive within a few minutes.
  4. Open the most recent Password Reset email and choose Reset Your Password.
  5. Enter a new password and then choose Create Password.
    Your new password should be at least 10 characters with no more than 4 repeating characters in a row.
  6. Now, sign in to Max using your account email and new password.
No password reset email?
If you don't get a Max Password Reset email, go to Can't reset password.
Update your browser
  • Make sure you're using a supported browser.
  • Check to see if there's an update available for your browser. To find out how to do this, search the internet for update + the name of your browser (e.g., update Chrome).
Try another browser

Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari). This will help determine if the issue is limited to a particular browser.

Clear cookies and cache
  1. Clear your browser's cookies for max.com. To find out how to do this, search your browser's help for 'cookies.'
  2. Close and reopen your browser.
  3. Go to max.com and try signing in again.

If you still can't sign in on your computer, try clearing your browser's cache. To find out how to do this, search your browser's help for 'clear cache.'

'Your device time is out of sync' error

If you're getting a 'Your device time is out of sync' error, make sure your computer's date and time are correct. For help, go to Microsoft’s How to set your time article or Apple’s Change date & time article.

You may need to try more than one of these solutions:

Try another device

Try signing in to Max on another supported device (phone, tablet, or computer).

Reset your password
  1. Go to max.com/forgot-password.
  2. Enter your Max (or HBO Max) account email and choose Submit. Forgot your account email?
  3. Check your inbox for a Max Password Reset email. This email should arrive within a few minutes.
  4. Open the most recent Password Reset email and choose Reset Your Password.
  5. Enter a new password and then choose Create Password.
    Your new password should be at least 10 characters with no more than 4 repeating characters in a row.
  6. Now, sign in to Max using your account email and new password.
No password reset email?
If you don't get a Max Password Reset email, go to Can't reset password.
Apple: Restore your subscription

If you signed up through Apple, try restoring your subscription. Here's how:

  1. Open the Max app on the Apple device you used to subscribe to Max (or HBO Max).
  2. If you're using an Apple TV, choose Use Your Remote.
  3. On the sign-in screen, choose Restore Purchase.
  4. If we find an active Max subscription in the app store, we'll sign you into your Max account.
Code not working?

If the 6-character code isn't working, here are some things to try:

  • Open a private or incognito browser window and then go to max.com/signin.
  • Try signing in another way (e.g., choose Use Your Remote).
  • Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari).
  • Enter the code from your TV at max.com/signin on your computer instead of your phone (or vice versa).
Delete and reinstall Max

Delete the Max app from your TV device and then reinstall Max from the app store. Then, open Max and try signing in again.

'Your device time is out of sync' error

If you get a 'Your device time is out of sync' error on your computer, make sure your device's date and time are correct. For help, search the internet for 'Change device time + your device' (e.g. 'Change device time Android TV').

Can't solve the Captcha puzzle?

Sometimes we'll ask you to solve a puzzle to help keep your account secure. If you're having trouble with the Captcha puzzle challenge, choose Restart to start the challenge over.

You can also choose Audio Challenge to access your account another way.