Where is Max available?

Max is currently available in these countries and regions:

• Hong Kong, Indonesia, Malaysia, Philippines, Singapore, Taiwan, Thailand

Max is currently available in these countries and territories:

• Åland Islands, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Croatia, Czech Republic, Denmark, Faroe Islands, Finland, France, Greenland, Hungary, Madeira, Moldova, Montenegro, North Macedonia, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden

HBO Max is currently available in these countries:

• Belgium and Netherlands

Max is currently available in these countries and territories:

• Latin America: Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Suriname, Uruguay, Venezuela
• Caribbean: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, British Virgin Islands, Cayman Islands, Curacao, Dominica, Dominican Republic, Grenada, Haiti, Jamaica, Montserrat, Saint Kitts and Nevis, Saint Lucia, St. Vincent and the Grenadines, Trinidad & Tobago, Turks and Caicos

Max is currently available in these countries and territories:

• The United States (including American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the US Virgin Islands)

We anticipate that Max will be available in additional Asia Pacific countries soon. The Max availability timeline may change-stay tuned for more info.

You can stream Max when you travel to a country or region where Max (or HBO Max) is available. You can also play shows and movies that you've already downloaded. Your home country is the country where you signed up for Max (or HBO GO).

When you travel to a country in the EEA where Max (or HBO Max) is available:

• Shows and movies: The selection of shows and movies remains the same as your home country.
• Downloads: You can play and renew shows and movies that you've already downloaded on your phone or tablet.

When you travel to a country outside the EEA where Max (or HBO Max) is available:

• Shows and movies: What's available to stream will change based on your physical location. As a result, you may not be able to stream some titles on your Continue Watching and My List you travel to another country.
• Ratings: Content ratings are based on your physical location. If you travel to a country with a different content rating system, the parental controls that you set are applied, however, shows and movies may be rated differently.
• Downloads: You can play shows and movies that you've already downloaded on your phone or tablet.

If you travel to a country or region where Max (or HBO Max) is not available, you won't be able to stream. You can, however, still play shows and movies that you've already downloaded.

Before you travel

• Download shows and movies on your phone or tablet.
• Make sure you're signed in to Max (or HBO Max) on the device with your downloads.

Now, you can watch your downloads when you travel to any country or region.

Disable your VPN, proxy, or anonymization service so that your IP address is not blocked.

Try restarting your modem and router. Here's how:

1. Turn off or unplug the device with Max (or HBO Max).
2. Unplug the power from your network devices (modem, router, etc.).
3. Wait 30 seconds.
4. Reconnect the power to your modem and wait for it to connect to the internet (about a minute).
5. Reconnect the power to your router and wait for it to connect to the internet.
6. Turn your device back on, open Max (or HBO Max), and try watching something.

If you've disabled VPNs, proxies, and anonymization services, please contact your Internet Service Provider for help.

If these steps don't help, gather the following info and contact us.

• Your Internet Service Provider (ISP)
• Your IP address (open a browser and type 'what is my IP address' to get this)