Where is Max available?
Max is currently available in the United States (including American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the US Virgin Islands).
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If you travel outside the US, you won't be able to stream, sign in, or access your Max account. You also can't stream HBO Max outside the US.
If you have the Ad-Free or Ultimate Ad-Free plan, you can watch shows and movies that you've already downloaded (you need to already be signed in to do this).
Before you travel outside the US:
- Download shows and movies on your phone or tablet.
- Make sure you're signed in to Max on the device with your downloads.
Now you can watch your downloads when you travel to any country or region.
If you get this message and you’re located in the United States, your IP address might be blocked or incorrectly identified as being outside of the US. To fix this, try these steps:
Disable your VPN, proxy, or anonymization service so that your IP address is not blocked.
Try restarting your modem and router. Here's how:
- Turn off or unplug the device with Max.
- Unplug the power from your network devices (modem, router, etc.).
- Wait 30 seconds.
- Reconnect the power to your modem and wait for it to connect to the internet (about a minute).
- Reconnect the power to your router and wait for it to connect to the internet.
- Turn your device back on, open Max, and try watching something.
If you've disabled VPNs, proxies, and anonymization services, please contact your Internet Service Provider for help.
If you still get the Max isn't available message, gather the following info and contact us.
- Your Internet Service Provider (ISP)
- Your IP address (open a browser and type 'what is my IP address' to get this)
Here's when Max is coming to more regions:
We anticipate that Max will be available in Latin America and the Caribbean by the end of 2023. Stay tuned for more info.
We anticipate that Max will be available in Europe in 2024. The Max availability timeline may change–stay tuned for more info.
We anticipate that Max will be available in South East Asia in 2024. The Max availability timeline may change–stay tuned for more info.