Connect your provider

If you get Max through an internet, mobile, or TV provider, you need to connect your provider account (with your Max subscription) before signing in to Max the first time.

Already have an account?

If you already have a Max (or HBO Max) account, sign in with your account email and password.

Choose the device you're using:

Here's how to connect your provider:

Open Max, choose Sign in and then Connect.
Already signed in? Choose your profile and then Sign Out.
Choose the company you get Max (or HBO) through, or type their name in the Search box. My provider isn't listed.
On your provider's sign-in screen, enter your provider account info and sign in.
Need help? Go to Troubleshooting.
If prompted to create your account, do one of the following:
- New subscribers: Complete the account form and choose Create Account.
- Returning subscribers: Enter your Max (or HBO Max) email address and choose Create Account. Then, on the Account Found screen choose Verify Email. Need help? Go to Account found message.
Choose who's watching and you're ready to stream.

Now you can sign in on any supported device using your Max email and password.

Note Your HBO Max profiles, watch history, and settings are available in Max.

Troubleshooting

'Can't verify your subscription' message

If you get this message, make sure Max is included with your internet, mobile, or TV package. To do this, sign in to your internet, mobile, or TV provider account to check the status of your Max subscription. If you need help, contact your provider. For more info, go to Fix Max subscription issue.

'Account found' message

If the email address you entered is already associated with a Max (or HBO Max) account, you'll have two options:

Verify Email Address

Choose Verify Email.
Check your inbox for an email from Max with a one-time code (email subject: Your One-Time Max Code). The email is sent to the email address you entered on the Create Your Account screen.
In Max, enter the code from the email and choose Submit.
Confirm that you want to connect the subscription billed through your provider to your existing account. You'll have your account profiles, My List, and watch history.

Didn't get the one-time code email?

Search all of your inbox folders for an email from Max (including your Promotions and Spam folder).
Choose Get New Code on the enter code screen and check your email again.

Create New Account

To use a different email address for your Max account, choose Create New Account and then enter a different email address. Your new Max account won't have your previous account settings - such as your profiles and My List.

'Provider account already in use' message

If you get this message when connecting your provider, it means your provider account is already linked to a Max account. Instead of connecting your provider, try signing in with your Max account email and password.

If you're not sure which email is associated with your Max account, go to Find your account email.

Can't sign in to your provider account?

If you can't sign in to your internet, mobile, or TV provider account, make sure you can sign in on your provider's website. Here's how:

Go to your internet, mobile, or TV provider's website.
Sign in with your provider account.
Note If you can't sign in, look for an option to reset your password. If this doesn't help, please contact your provider for help. Max Support doesn't have access to your provider sign-in information.
After you successfully sign in on your provider's website, go back to Max and try the Connect your provider steps again.

'That email address can't be used' message

If you get this message, you may have signed up for a Max (or HBO Max) account in another country or region with the email address you entered. To fix this issue, do one of the following:

Enter another email address. Enter a different email address for your Max account.

Change your account email. Sign in at max.com/account and change your email to a different email address. Then, go back to the Create Your Account screen and enter your original email address.

'Welcome back' message. What should I do?

If you have an active Max subscription and get a Welcome back message, go to Fix a Max subscription issue.

Here's how to connect your provider:

Go to max.com/login on your computer.
Already signed in? Choose your profile and then Sign Out.
On the right, choose the company you get Max (or HBO) through or choose View All and search for your provider.
My provider isn't listed.
On your provider's sign-in screen, enter your provider account info and sign in. Need help? Go to Troubleshooting.
If prompted to create your account, do one of the following:
- New subscribers: Complete the account form and choose Create Account.
- Returning subscribers: Enter your Max (or HBO Max) email address and choose Create Account. Then, on the Account Found screen choose Verify Email. Need help? Go to Account found message.
Choose who's watching and you're ready to stream.

Now you can sign in on any supported device using your Max email and password.

Note Your HBO Max profiles, watch history, and settings are available in Max.

Troubleshooting

'Can't verify your subscription' message

'Account found' message

If the email address you entered is already associated with a Max (or HBO Max) account, you'll have two options:

Verify Email Address

To use the email with your Max account, you'll need to verify the email address. Here's how:

Choose Verify Email.
Check your inbox for an email from Max with a one-time code (email subject: Your One-Time Max Code). The email is sent to the email address you entered on the Create Your Account screen.
In Max, enter the code from the email and choose Submit.
Confirm that you want to connect the subscription billed through your provider to your existing account. You'll have your account profiles, My List, and watch history.

Didn't get the one-time code email?

Search all of your inbox folders for an email from Max (including your Promotions and Spam folder).
Choose Get New Code on the enter code screen and check your email again.

Create New Account

'Provider account already in use' message

If you're not sure which email is associated with your Max account, go to Find your account email.

Can't sign in to your provider account?

If you can't sign in to your internet, mobile, or TV provider account, make sure you can sign in on your provider's website. Here's how:

Go to your internet, mobile, or TV provider's website.
Sign in with your provider account.
Note If you can't sign in, look for an option to reset your password. If this doesn't help, please contact your provider for help. Max Support doesn't have access to your provider sign-in information.
After you successfully sign in on your provider's website, go back to Max and try the Connect your provider steps again.

'That email address can't be used' message

If you get this message, you may have signed up for a Max (or HBO Max) account in another country or region with the email address you entered. To fix this issue, do one of the following:

Enter another email address. Enter a different email address for your Max account.

Change your account email. Sign in at max.com/account and change your email to a different email address. Then, go back to the Create Your Account screen and enter your original email address.

'Welcome back' message. What should I do?

If you have an active Max subscription and get a Welcome back message, go to Fix a Max subscription issue.

Have another device?

These steps are easier on your phone, tablet, or computer. After you connect your provider, you can sign in on your TV using your Max email and password.

Here's how to connect your provider:

Install the Max app on your TV device.
Open Max and choose Connect Your Provider.
Already signed in? Choose the Settings icon and then Sign Out.
Now, choose a connect option:

Use a Code

Connect your provider using a code. Here's how:

Stay on the TV screen with the QR code and do one of the following:
- Open your phone's camera app and point your camera at the QR code on your TV. Then, tap the link that appears on your phone (iPhone or Android QR steps).
  -or-
- On your phone or computer, go to max.com/providers. Then, enter the 6-digit code from your TV.
  TV code not working?
Choose the company you get Max (or HBO) through, or type their name in the Search box. If you're using a computer, choose View All and search for your provider. My provider isn't listed.
On your provider's sign-in screen, enter your provider account info and sign in. Need help? Go to Troubleshooting.
If prompted to create your account, do one of the following:
- New subscribers: Complete the account form and choose Create Account.
- Current and returning subscribers: Enter your Max (or HBO Max) email address and choose Create Account. Then, on the Account Found screen choose Verify Email. Need help? Go to Account found message.
On your TV, choose who's watching and you're ready to stream.

Now you can sign in on any supported device using your Max email and password.

Use Max Mobile App (on some devices)

Connect your provider using the Max mobile app. Here's how:

On the TV screen with the QR code, choose Use Max Mobile App (on the left).
(This option is not available on all TV devices.)
Open the Max app on your phone or tablet.
If you haven't connected your provider account to Max, follow the Connect your provider steps.
Once connected, close and reopen the Max mobile app.
Choose Allow in the Max mobile app.
On your TV, choose who's watching and you're ready to stream.

Now you can sign in on any supported device using your Max email and password.

Didn't get Allow prompt?

If you didn't get a prompt in the Max mobile app, try the following:

Make sure your mobile device and TV device are connected to the same Wi-Fi network.
Close and reopen the Max mobile app.
Try connecting your provider another way (e.g. Use a Code).

Note Your HBO Max profiles, watch history, and settings are available in Max.

Troubleshooting

'Can't verify your subscription' message

'Account found' message

If the email address you entered is already associated with a Max (or HBO Max) account, you'll have two options:

Verify Email Address

To use the email with your Max account, you'll need to verify the email address. Here's how:

Choose Verify Email.
Check your inbox for an email from Max with a one-time code (email subject: Your One-Time Max Code). The email is sent to the email address you entered on the Create Your Account screen.
In Max, enter the code from the email and choose Submit.
Confirm that you want to connect the subscription billed through your provider to your existing account. You'll have your account profiles, My List, and watch history.

Didn't get the one-time code email?

Search all of your inbox folders for an email from Max (including your Promotions and Spam folder).
Choose Get New Code on the enter code screen and check your email again.

Create New Account

TV code not working?

If the 6-digit code isn't working, here are some things to try:

Open a private or incognito browser window and then go to max.com/providers.
Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari).
Try scanning the QR code on your TV with your phone's camera app (instead of going to max.com/providers).

If this doesn't help, try the Connect provider steps on a different device (computer or phone). Once you connect to your provider, you can sign in on your TV using your Max email and password.

'Provider account already in use' message

If you're not sure which email is associated with your Max account, go to Find your account email.

Can't sign in to your provider account?

If you can't sign in to your internet, mobile, or TV provider account, make sure you can sign in on your provider's website. Here's how:

Go to your internet, mobile, or TV provider's website.
Sign in with your provider account.
Note If you can't sign in, look for an option to reset your password. If this doesn't help, please contact your provider for help. Max Support doesn't have access to your provider sign-in information.
After you successfully sign in on your provider's website, go back to Max and try the Connect your provider steps again.

'That email address can't be used' message

If you get this message, you may have signed up for a Max (or HBO Max) account in another country or region with the email address you entered. To fix this issue, do one of the following:

Enter another email address. Enter a different email address for your Max account.

Change your account email. Sign in at max.com/account and change your email to a different email address. Then, go back to the Create Your Account screen and enter your original email address.

'Welcome back' message. What should I do?

If you have an active Max subscription and get a Welcome back message, go to Fix a Max subscription issue.

Still need help? Go to Can't connect provider.

Your provider needs you to sign in again

You may need to periodically sign in to your internet, mobile, or TV provider account that includes access to Max. If you're asked to sign in again, choose Connect Your Provider, then choose your provider, and sign in to your provider account.