Activate your Max subscription

New subscription? If you recently signed up for Max (or HBO) through an internet, mobile, or TV provider, you need to activate Max before you can start streaming Max.

There are two ways to activate Max:

• Activation link: If your provider gave you activation instructions, follow the Activation link steps.
• Connect your provider: If you don't have activation instructions, follow the Connect your provider steps.

Activation link

If you received activation instructions when you signed up for Max, follow the instructions to activate your Max subscription.

When you're asked to create your Max account, do one of the following:

Connect your provider

If you didn't get activation instructions when you signed up for Max, follow these steps:

1. On your phone or computer, go to max.com/login.
2. Choose Create a Max account by connecting your TV, mobile, or internet provider (at bottom of screen).
3. Choose the company you get Max (or HBO) through, or type their name in the Search box.
   My provider isn't listed
   
   Signed up via Prime Video?

   Select Prime Video and sign in to your Amazon account. Then, skip to Step 5.
4. Complete the Connect Your Account form and choose Submit.
   Need help? Go to Troubleshooting.
5. To create your Max account, do one of the following:
   
   New subscribers

   To create your Max account:

   1. Complete the account form and choose Create Account.
   2. Choose Start Streaming and you're ready to stream.

   Now, you can sign in on any supported device using your Max email and password.

   Returning subscribers

   To link your new subscription to your existing Max (or HBO Max) account, do the following:

   1. On the Create Your Account screen, enter your Max (or HBO Max) account information and choose Create Account.
   2. On the Account Found screen, choose Verify Email Address.
   3. Check your inbox an email from Max with a one-time code (email subject: Your One-Time Max Code). The email is sent to the email address you entered on the Create Your Account screen.
   4. On the One-Time Code screen, enter the code from the email and choose Submit.
   5. Confirm that you want to connect the subscription billed through your provider to your existing Max account.
   6. Choose Start Streaming and you're ready to stream.

   Now, you can sign in on any supported device using your Max email and password.

   Didn't get the one-time code email?

   • Search all of your inbox folders for an email from Max (including your Promotions, Junk, and Spam folder).
   • Choose Resend One-Time Code on the enter code screen and check your email again.

Troubleshooting