Connect your provider
If you get Max through a TV, internet, or wireless provider, you need to connect your provider account (with your Max subscription) before signing in to Max.
Choose the device you're using:
Here's how to connect your provider:
- Open Max, choose Sign in and then Connect.
Already signed in? Choose your profile and then Sign Out. - Choose or search for the company you get Max through. My provider isn't listed.
- On your provider's sign-in screen, enter your provider account info and choose Sign In.
Need help? Go to Troubleshooting. - If prompted, complete the account form and choose Create Account.
Already have an account? Enter your Max or HBO Max email address on the Create Your Account screen. Then, on the Account Found screen choose Verify Email Address. Need help? Go to Account found message. - Choose Start Streaming and then you're ready to stream.
If you added a password to your Max account, you can sign in on any supported device using your account email and password.
Note Your HBO Max profiles, watch history, and settings are available in Max.
Troubleshooting
- Make sure Max is included with your TV, internet, or wireless package. To do this, sign in to your TV, internet, or wireless account on your provider's website and make sure Max is included. For more info, go to Do I already have access to Max?
- Apple iPhone or iPad: Try removing your TV provider from your iOS device settings, and then try connecting your provider again. On your iOS device, go to Settings > TV Provider > Remove TV Provider. Once removed, try connecting your provider again.
If the email address you entered is already associated with a Max or HBO Max account, you'll have two options:
- Choose Verify Email Address.
- Check your inbox an email from Max with a one-time code (the subject line is 'Here's Your One-Time Code'). The email is sent to the email address you entered on the Create Your Account screen.
- In Max, enter the code from the email and choose Submit Code.
- Confirm that you want to connect the subscription billed through your provider to your existing account. You'll have your account profiles, My List, and watch history.
Didn't get the one-time code email?
- Search all of your inbox folders for an email from Max (including your Promotions and Spam folder).
- Choose Resend One-Time Code on the enter code screen and check your email again.
To use a different email address for your Max account, choose Create New Account and then enter a different email address. Your new Max account won't have your previous account settings - such as your profiles and My List.
If you get this message when connecting your provider, it means your provider account is already linked to a Max account. Instead of connecting your provider, try signing in with your Max account email and password.
If you're not sure which email is associated with your Max account, go to Find your account email.
If you can't sign in to your TV, internet, or wireless provider account, make sure you can sign in on your provider's website. Here's how:
- Go to your TV, internet, or wireless provider's website.
- Sign in with your provider account.
Note If you can't sign in, look for an option to reset your password. If this doesn't help, please contact your provider for help. Max Support doesn't have access to your provider sign-in information. - After you successfully sign in on your provider's website, go back to Max and try the Connect your provider steps again.
If you have an active Max subscription and get a Welcome back message, go to Fix a Max subscription issue.
Here's how to connect your provider:
- Go to max.com/login on your computer.
Already signed in? Choose your profile and then Sign Out. - On the right, choose the company you get Max through or choose View All to find your provider.
My provider isn't listed. - On your provider's sign-in screen, enter your provider account info and choose Sign In. Need help? Go to Troubleshooting.
- If prompted, complete the account form and choose Create Account.
Already have an account? Enter your Max or HBO Max email address on the Create Your Account screen. Then, on the Account Found screen choose Verify Email Address. Need help? Go to Account found message. - Choose Start Streaming, who's watching, and then you're ready to stream.
If you added a password to your Max account, you can sign in on any supported device using your account email and password.
Note Your HBO Max profiles, watch history, and settings are available in Max.
Troubleshooting
Make sure Max is included with your TV, internet, or wireless package. To do this, sign in your provider account on your provider's website and make sure Max is included. For more info, go to Do I already have access to Max?
If the email address you entered is already associated with a Max or HBO Max account, you'll have two options:
To use the email with your Max account, you'll need to verify the email address. Here's how:
- Choose Verify Email Address.
- Check your inbox an email from Max with a one-time code (the subject line is 'Here's Your One-Time Code'). The email is sent to the email address you entered on the Create Your Account screen.
- In Max, enter the code from the email and choose Submit Code.
- Confirm that you want to connect the subscription billed through your provider to your existing account. You'll have your account profiles, My List, and watch history.
Didn't get the one-time code email?
- Search all of your inbox folders for an email from Max (including your Promotions and Spam folder).
- Choose Resend One-Time Code on the enter code screen and check your email again.
To use a different email address for your Max account, choose Create New Account and then enter a different email address. Your new Max account won't have your previous account settings - such as your profiles and My List.
If you get this message when connecting your provider, it means your provider account is already linked to a Max account. Instead of connecting your provider, try signing in with your Max account email and password.
If you're not sure which email is associated with your Max account, go to Find your account email.
If you can't sign in to your TV, internet, or wireless provider account, make sure you can sign in on your provider's website. Here's how:
- Go to your TV, internet, or wireless provider's website.
- Sign in with your provider account.
Note If you can't sign in, look for an option to reset your password. If this doesn't help, please contact your provider for help. Max Support doesn't have access to your provider sign-in information. - After you successfully sign in on your provider's website, go back to Max and try the Connect your provider steps again.
If you have an active Max subscription and get a Welcome back message, go to Fix a Max subscription issue.
Here's how to connect your provider:
- Install the Max app on your TV device.
- Open Max and choose Connect Your Provider.
Already signed in? Choose the Settings icon
and then Sign Out.
Apple TV: Choose Allow to let Max use your TV provider info from iOS Settings. Or, choose Don't Allow to select your provider from the list. - Stay on the screen with the QR code while you grab your phone or computer.
- Do one of the following:
- Open your phone's camera and scan the QR code on your TV.
iPhone or Android QR steps.
-or- - On your phone or computer, go to max.com/providers and enter the 6-character code from your TV. Code not working?
- Open your phone's camera and scan the QR code on your TV.
- Choose the company you get Max through. If you're using a computer, choose View All or search for your provider. My provider isn't listed.
- On your provider's sign-in screen, enter your provider account info and sign in. Need help? Go to Troubleshooting.
- If prompted, complete the account form and choose Create Account.
Already have an account? Enter your Max or HBO Max email address on the Create Your Account screen. Then, on the Account Found screen choose Verify Email Address. Need help? Go to Account found message. - On your TV, choose Start Streaming, and then who's watching, and you're ready to stream.
Now, on your phone or computer:
If you added a password to your Max account, you can sign in on any supported device using your account email and password.
Note Your HBO Max profiles, watch history, and settings are available in Max.
Troubleshooting
- Make sure Max is included with your TV, internet, or wireless package. To do this, sign in your provider account on your provider's website and make sure Max is included. For more info, go to Do I already have access to Max?
- Apple TV: Try removing your TV provider from your Apple TV settings, and then try connecting your provider again. On your Apple TV, go to Settings > Users and Accounts > TV Provider > Remove TV Provider.
If the email address you entered is already associated with a Max or HBO Max account, you'll have two options:
To use the email with your Max account, you'll need to verify the email address. Here's how:
- Choose Verify Email Address.
- Check your inbox an email from Max with a one-time code (the subject line is 'Here's Your One-Time Code'). The email is sent to the email address you entered on the Create Your Account screen.
- In Max, enter the code from the email and choose Submit Code.
- Confirm that you want to connect the subscription billed through your provider to your existing account. You'll have your account profiles, My List, and watch history.
Didn't get the one-time code email?
- Search all of your inbox folders for an email from Max (including your Promotions and Spam folder).
- Choose Resend One-Time Code on the enter code screen and check your email again.
To use a different email address for your Max account, choose Create New Account and then enter a different email address. Your new Max account won't have your previous account settings - such as your profiles and My List.
If the 6-character code isn't working, here are some things to try:
- Open a private or incognito browser window and then go to max.com/providers.
- Get a new code. To do this, go back and choose Connect again on your TV device.
- Enter the code from your TV at max.com/providers on your computer instead of your phone (or vice versa)
- Try using a different supported browser (Chrome, FireFox, Microsoft Edge, or Safari).
If this doesn't help, try the Connect provider steps on a different device (computer or phone). Once you connect to your provider (and create a Max account), you can sign in on your TV using your Max email and password.
If you get this message when connecting your provider, it means your provider account is already linked to a Max account. Instead of connecting your provider, try signing in with your Max account email and password.
If you're not sure which email is associated with your Max account, go to Find your account email.
If you can't sign in to your TV, internet, or wireless provider account, make sure you can sign in on your provider's website. Here's how:
- Go to your TV, internet, or wireless provider's website.
- Sign in with your provider account.
Note If you can't sign in, look for an option to reset your password. If this doesn't help, please contact your provider for help. Max Support doesn't have access to your provider sign-in information. - After you successfully sign in on your provider's website, go back to Max and try the Connect your provider steps again.
If you have an active Max subscription and get a Welcome back message, go to Fix a Max subscription issue.
Still need help? Go to Can't connect provider.
You may need to periodically sign in to your TV, internet, or wireless provider account that includes access to Max. If you're asked to sign in to your provider, choose Connect Your Provider, then choose your provider, and sign in to your provider account.
